Policies and conditions

Terms and Conditions

The Kaizen Fragrances and Cosmetics Trading L.L.C.

Introduction

This website is owned and operated by The Kaizen Fragrances and Cosmetics Trading L.L.C. (“Kaizen Fragrances”, “we”, “our”, “us”). By accessing or using our website and services, you agree to be bound by these Terms & Conditions in compliance with applicable UAE e-commerce laws and regulations.

These Terms apply to all users, including browsers, customers, and account holders. If you do not agree, please do not use our website.

Legal Compliance (UAE)

Kaizen Fragrances operates in accordance with:

• UAE Federal Consumer Protection Law
• UAE E-Commerce and Digital Transactions regulations
• Applicable commercial and privacy laws of the United Arab Emirates

We do not offer products or services in countries restricted under UAE regulations.

Eligibility & Responsible Use

By using this website, you confirm that:

• You are at least 18 years old or the legal age of majority
• You will not use the website for unlawful, fraudulent, or harmful purposes
• Information provided during checkout or account creation is accurate

We reserve the right to restrict access or cancel orders at our discretion.

Products & Authenticity

• We sell 100% authentic fragrance products
• Products are offered exclusively online unless otherwise stated
• Availability, pricing, and packaging may change without notice

Product images are for reference purposes only and may differ slightly due to screen settings.

Pricing & Charges

• Product prices exclude delivery fees unless clearly mentioned
• Prices may be modified at any time without prior notice
• Final payable amount is shown at checkout

We are not responsible for bank or payment gateway charges applied by third parties.

Payment Methods

We currently accept:

✔ Online Prepaid Payments

• Debit and credit cards approved at checkout
• Secure payment gateways compliant with UAE standards

✔ Cash on Delivery (COD)

• Available for selected locations
• Payment must be made in full at delivery
• Failure to accept delivery may result in future COD restrictions

We reserve the right to disable COD for certain orders, locations, or customers.

Order Acceptance & Cancellation

Placing an order constitutes an offer to purchase. Orders are confirmed only after payment approval (for prepaid orders) or official confirmation from Kaizen Fragrances.

We may cancel or refuse orders if:

• Payment fails or is declined
• Product information contains errors
• Stock is unavailable
• Fraud or misuse is suspected

Customers will be notified in case of cancellation.

Shipping & Delivery

• Delivery timelines depend on location and courier services
• Delays caused by customs, couriers, or force majeure events are not our responsibility
• Delivery information is used solely for order fulfillment
  
  

Returns & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy, in line with UAE consumer protection laws.

We reserve the right to reject returns that do not comply with policy conditions.

Intellectual Property Rights

All website content — including branding, product visuals, text, and designs — belongs exclusively to The Kaizen Fragrances and Cosmetics Trading L.L.C.

Unauthorized reproduction, distribution, or commercial use is prohibited.

Third-Party Websites

Our website may contain links to third-party platforms. We are not responsible for their content, policies, or practices.

User Content

Any reviews, feedback, or submissions must be lawful and respectful. We may remove any content that violates our standards or legal requirements.

Data Protection & Privacy

Customer data is collected and processed in accordance with UAE data protection laws and our Privacy Policy.

Governing Law

These terms are governed by the laws of the United Arab Emirates, and any disputes shall fall under UAE jurisdiction.

Updates to Terms

We may update these Terms at any time. Continued use of the website indicates acceptance of changes.

Privacy Policy

The Kaizen Fragrances and Cosmetics Trading L.L.C.

Introduction

The Kaizen Fragrances and Cosmetics Trading L.L.C. (“Kaizen Fragrances”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with UAE data protection and e-commerce regulations.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or make a purchase.

Information We Collect

We may collect:

• Full name
• Contact details (email, phone number, delivery address)
• Payment-related information (processed securely by third-party gateways)
• Order history and preferences
• Website usage data (cookies, IP address, browsing activity)

How We Use Your Information

Your data is used to:

• Process and deliver orders
• Communicate about purchases and promotions
• Improve our website and customer experience
• Prevent fraud and ensure secure transactions
• Comply with UAE legal obligations

Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information.

Payment details are handled by secure payment providers and are not stored directly on our servers.

Sharing of Information

We may share your information only with:

• Payment processors
• Courier and delivery partners
• Legal authorities if required by law

We do not sell or trade customer data.

Cookies

Our website may use cookies to enhance user experience, track site performance, and personalize content. You can disable cookies in your browser settings.

Your Rights

You may request:

• Access to your personal data
• Correction of inaccurate information
• Deletion of data (subject to legal obligations)

Requests can be made through our customer support contact.

Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of our website indicates acceptance of updates.